Terms and Conditions
The following are the terms and conditions (the “Terms and Conditions”) of 2 Became 4 UK Limited (“We”, “Us” or “2 Became 4”) and sets out the conditions on which we do business with you (the “Customer” or “Prospective Customer”). It specifically pertains to how do we business through our Internet website (the “Website”). All reference to goods refers to official products listed and supplied by 2 Became 4.
These terms apply to any goods provided by 2 Became 4 Limited, registered office 26, Grange Road, Cheddleton, Staffordshire, registered company number 6600376.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PLACING AN ORDER WITH US.
1. Ordering of Goods
1.1 All orders of goods from 2 Became 4 are subject to availability and acceptance by us. We will contact you in the event that any goods you have ordered are unavailable. You will have the option either to wait until the goods in question are available from stock or to cancel your order.
1.2 In the event that we are unable to supply the goods you have ordered and you have therefore decided to cancel the order we will mark your order as cancelled and confirm this to you on email. Payments are not taken until orders are dispatched therefore no refunds would be required.
1.3 We currently accept the following payment methods ("Payment Method") for orders: Online - Credit or Debit cards only (our payment service provider is WorldPay who are owned and backed by Royal Bank of Scotland (RBS) of the UK). We can also accept payment by paypal, cheque and bank transfer on telephone orders.
1.4 If you wish to order goods from us, you may do so by selecting the Add to Basket for each product that you wish to order at that time. All products sold by 2 Became 4 are easily accessible from many links throughout the website. This process is the same regardless of your chosen payment method. You will be given a choice of payment method at the end of the shopping process in the Check Out page.
1.4.1 When you have selected all of the products that you wish to purchase, you may then checkout your basket by selecting the "My Basket" button at the top of the screen and then select the Proceed to Check Out button.
1.4.2 If you are not already signed-in to 2 Became 4, at this point we require that you sign-in to your previously registered account with us or else register with us at this time. To register, select the Register button on the sign-in screen by selecting sign-in on the top menu. You will then be asked to provide us with some basic contact details which will be used to correspond with you about your order and to use when processing on-line credit card payments. We will retain this information for your future convenience unless you notify us otherwise. WE DO NOT STORE DETAILS ABOUT YOUR CREDIT CARDS WITH YOUR ACCOUNT INFORMATION. If you register with us, we will send an email to you to confirm your registration and ask you to verify your account by following the enclosed link at your convenience. The order process is unaffected by this.
1.4.3 When you have signed in, you will be presented with a final view of your shopping basket together with a breakdown of the costs, any discounts applied, the calculated postage amount and the total payment amount required. At this point you may also change the delivery details for the order. Under this, enter your credit/debit card details and any special instructions. Please note that payment will not be processed until the items are ready for dispatch.
126.96.36.199 For telephone orders, our sales staff will take your details and enter them into our system. The sales staff will advise the various methods of payment available and give any information required.
1.5 Once we have confirmed your order, it is at this point at which a legally binding contract exists between us. The email will contain a Website link to these Terms and Conditions and we assume you agree to be bound by these at this point.
1.6 You have the right to cancel your order at any time before we have processed your order (normally within 24 hours of receipt of your order).
1.7 Orders cannot be accepted from customers under the age of eighteen years.
2.1 All prices of goods quoted on the Website are inclusive of VAT at the prevailing rate and exclusive of postage or shipping costs unless otherwise stated.
2.2 Our UK mainland postage prices are variable rates depending upon size. For any non-UK mainland customers we will contact you either on the same working day or the next working day to advise the delivery charges for your order before we process it.
2.3 We reserve the right to change our prices for goods and postage at anytime.
2.4 When you have contacted us to place an order of goods, the prices quoted will remain as agreed for a period of not more than 30 days from the time of first contact regarding the order or until we have received payment from you.
2.5 If you contact us as an enquiry and if we quote to you a price for goods or postage, these prices will remain for period of not more than 7 days from the date of the quote.
2.6 Any website offers or discount voucher codes can only be applied on online orders only. Telephone orders will be charged at full price with no offers or discounts applied.
2.7 TAMBA, IMBA, NCMA and other supported organisations recieve a 5% discount across the whole product range by way of a discount voucher code. This discount applies to product prices only, not delivery costs, and does apply on bundled or special offers.
2.8 Only one discount voucher code can be used per order.
3.1 We have arrangements with Royal Mail and several couriers and our prices are based upon these arrangements.
3.1.1 For delivery in the UK, excluding highlands, islands and northern island, our postage prices are variable depending upon the size of the largest item ordered. Please see our delivery information page for specific details.
3.1.2 For some large products (pushchairs) some areas of northern Scotland will be classed as highlands (such as the IV postcode area). This is at the discreation of the couriers and not 2 Became 4 UK Limited.
3.1.3 Smaller items that can be sent via royal mail will be sent to highlands, islands and northern ireland at the UK mainland prices
3.1.4 For delivery to Europe, our pricing is based on the packaged size of the goods ordered and we will obtain the best possible price from the couriers we regularly use to ensure the best best for you. Please see our delivery information page for specific details.
3.1.5 For shipment elsewhere, you must first contact us so that we can confirm that we can ship to you in an economic and reasonable time frame.
3.2 Incorrect delivery details may lead to delays in the delivery of your goods, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and your daytime contact telephone number in the event that any delivery problems are encountered.
3.2.1 Any delivery detail discrepancies, or where the customer's address is unclear & undeliverable, 2 Became 4 will contact the customer to discuss any additional delivery charges or to arrange the cancellation & refund of the product cost.
4. Returns and Cancellations
4.1 Only goods purchased from 2 Became 4 may be returned to us.
4.2 Orders for goods may be amended or cancelled by the customer at any time up to 7 working days beginning on the day after you have received the relevant goods (the “Cancellation Period”). Returns will be accepted after the cancellation period at the company's discreation but there will be a 10% restocking charge.
4.3 Any goods you return to us during the Cancellation Period must be in new, unused condition with all the original packaging and labels still attached: i.e. in an as new, re-saleable condition.
4.4 Any goods that you wish to return should marked as a RETURN and include, if possible, your original Order Number and Customer Number. Goods must be returned to the address listed in our Contact Us page. If you do not include these details we can still process your return, however it will take longer to process and trace and may result in a delay to you for any refund, replacement or repair.
4.5 In the event of any failure to return any properly cancelled goods we shall have the right to charge any costs of recovery of the goods.
4.6 Any goods cancelled by you should be returned within 14 days of the date of your notice of cancellation.
4.7 If you paid by cheque, we will credit you with the purchase value of the product by cheque excluding taxes, duties and delivery costs within 30 days from the date of notice of cancellation. This period may be subject to delay if the returned goods are not properly marked or are not returned to the correct address.
4.8 If you paid by credit card, we will refund your credit card with the original amount using our payment service excluding delivery and on-line transaction charges.
4.9 Non-UK mainland & UK Highlands & Islands customers: In the event of a return due to quality issues, it is the customer's responsibility to arrange the return at the customer's cost. 2 Became 4 will not refund any delivery charges to non-mainland UK customers for any reason.
5.1 Whilst we agree to use our reasonable endeavours to ensure that the Website is fully operational and error-free we cannot guarantee this and therefore accept no responsibility for any defects and/or interruption of the Website and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Website impossible or impractical.
5.2 We exclude, to the fullest extent permitted by applicable laws, and save in respect of death or personal injury arising from our negligence, all liability of any claims, losses, demands and damages arising directly or indirectly out of or in any way connected with the goods supplied by 2 Became 4 or your use or inability to access the Website. This exclusion shall apply in respect of, without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, whether arising in contract, tort, under statute or otherwise or due to representations (other than fraudulent or negligent misrepresentations) PROVIDED THAT nothing contained in these Terms and Conditions affects or will affect the statutory rights of the customer or the recipient in relation to the quality, fitness or description of the goods supplied.
6.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Website from time to time. Any changes will be posted on the Website and it is your responsibility as a customer to review any changes on accessing the Website. Changes will be effective five (5) hours after the posting of any such change.
6.2 Additionally, we reserve the right to suspend, restrict or terminate access to the Website for any reason at any time.
6.3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Website, provided that in the event of a conflict between any other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or enforceable, the remaining provisions shall remain in full force and effect.
6.4 No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.
6.5 If any part of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Terms and Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Terms and Conditions.
6.6 We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions.
6.7 These Terms and Conditions shall be governed by and construed in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts.
7. Website Content and Copyright
7.1 All Website content including text, picture images, logos, symbols, HTML or any programming code is protected under international copyright law © to 2 Became 4 or our suppliers and service providers.
7.2 Use of any content on the Website outside of it's specified purpose will be deemed an infringement of copyright law and will be prosecuted as such.
7.3 Claims of ownership without prior agreement with 2 Became 4 or with intent to falsify identity or steal intellectual property will be deemed an infringement of copyright law and will be prosecuted as such.
7.4 The name "2 became 4" and it's logo are a registered trade mark and any unauthorised use will be an infringment upon that registered trademark and will be prosecuted as such.